Contact Us
Get in Touch
Thank you for visiting Florenza.
Whether you have a question before placing an order, need assistance with an existing purchase, or simply want to learn more about our collections, our customer support team is always happy to help.
Contact Information
Website
Florenza.website
Phone
+1 (604) 992-5595
Business Address
7067 Appaloosa Way, Vernon, BC V1H 1B9, Canada
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
We aim to reply to all customer emails within 24 business hours. During busy periods, responses may take slightly longer, but every inquiry will receive our full attention.
Before You Contact Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email address used for your purchase
- A brief description of your request
- Photos of the product if your inquiry relates to damage, defects, or incorrect items
Our Commitment
At Florenza, excellent customer care is just as important as the products we offer. From helping you choose the perfect floral arrangement to resolving any post-purchase questions, we are committed to providing professional, friendly, and reliable support every step of the way.
We sincerely appreciate your trust in Florenza and look forward to serving you.