Refund policy

At Florenza, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

We offer free returns within 30 days of delivery.
Items must be unused, in their original condition, and returned with original packaging.
To request a return, please contact support@Florenza.website with your order number.

Refunds

After your returned item is received and inspected, we'll notify you of the refund status. Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We'll gladly provide a replacement or full refund at no additional cost.